Packet Technical Support

Post questions to the pbeniyFzkl7l~r"<#rux(C}*(/+/J'. email discussion group. To get a useful answer, be sure to include all relevant information for your question, as detailed below.

• A clear statement of the problem and a step-by-step description of how it occurred
• A screenshot, if one is helpful to illustrate the problem
• A step-by-step description of how to reproduce the problem, if possible
• If whatever failed is something that used to work, what has changed on your end since the last time it worked?
• Exact quotes of any error messages
• The call sign of the BBS you connected to
• The call sign you connected to the BBS with
• The date and time of the BBS connection, as precisely as possible
• If you connected to the BBS via RF:
  • Your transmitter’s approximate physical location
  • The frequency band you used: 2m, 220, 440
  • Antenna type and height above ground
  • Coax type and length
  • Transmit power (in Watts)
  • Signal strength meter reading (e.g. X out of Y bars) of received signal from BBS
  • TNC make and model
• If you connected to the BBS via Telnet:
  • Your IP address
• The version numbers of the software used:
  • Outpost: in the Help → About dialog
  • PackItForms: top right corner of any form
  • For PackItForms issues, include browser name and version
• If the problem relates to a specific message:
  • The “To” address of the message
  • The “Subject” line of the message
  • The date and time you sent the message

Depending on the nature of the problem, you may be asked to provide log files for further diagnosis.

• Outpost logs: select Actions → View Outpost Data Directory from the menu, then open the logs subdirectory. We usually want the sessionYYMMDD.log and transactionYYMMDD.log files for the appropriate date.
• PackItForms logs: all files in C:\PackItForms\Outpost\SCCo\logs.