Email Error Messages

Some common error messages are shown below, along with steps a user can take to avoid the error. Note that the email client may display additional information before and after the error messages below.

Errors While Sending Email

4.5.3 Error: too many recipients

Meaning: The total number of recipients listed in the To:, Cc:, and Bcc: fields of the message exceed the limit established on the server.

Action: Reduce the number of recipients in the message.

4.7.0

Meaning: The client identified by ip-address is connecting too frequently to the server.

Action: Reduce the frequency with which the client connects to the server. For example, press “Send” less often.

4.7.1 Error: too much mail from

Meaning: The client identified by ip-address is sending too many messages too quickly.

Action: Reduce the rate at which messages are sent. For example, wait a little longer between sending messages.

4.7.1 Error: too many recipients from

Meaning: The total number of recipients listed in the To:, Cc:, and Bcc: fields in all messages sent by the client identified by ip-address exceeds the rate limit established on the server.

Action: Reduce the number of recipients per message and/or the rate of sending messages so that the total number of recipients per time period is lower.

Errors While Retrieving Email

Mail server

Meaning: The account has been disabled on the server identified by ip-address.

Action: Verify that the account is correct. If so, contact technical support to find out why the account was disabled. Take whatever corrective action is needed to have the account re-enabled.